Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You can pay via Mobile Money, Cash on Delivery, or card payment.

If your order hasn't been shipped yet, contact us immediately and we'll do our best to make changes. Once shipped, modifications aren't possible.

Visit the Track Order page and enter your order number or email address. You'll see the current status and estimated delivery time.

Within Freetown Central: same day to 1 day. Freetown Outer areas: 1-2 days. Other regions: 3-5 business days depending on location.

Freetown Central: NLe 5. Freetown Outer: NLe 10. Free delivery on eligible orders over NLe 200.

Currently we deliver across the Western Area. We're expanding to other regions soon. Contact us for special arrangements.

We offer a 7-day return policy for unused items in original packaging. Items must be in the same condition as received.

Contact our support team via WhatsApp or email with your order number. We'll provide return instructions and arrange pickup if needed.

Refunds are processed within 3-5 business days after we receive and inspect the returned item. Mobile Money refunds are instant once processed.

We accept Mobile Money (Orange Money, Africell Money), Cash on Delivery, and Visa/Mastercard payments.

Yes. All card payments are processed through encrypted payment gateways. We never store your card details on our servers.

Currently we don't offer installment plans. However, for large orders (furniture, computers), contact us to discuss payment arrangements.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and manage your wishlist.

Click 'Forgot Password' on the login page, enter your email, and follow the reset link sent to your inbox.

Contact our support team and request account deletion. We'll process your request within 48 hours.