Delivery Policy
Last updated: August 2026
We currently deliver within the Western Area of Sierra Leone:
• Freetown Central: Same day to 1 business day (NLe 5)
• Freetown Outer/Suburbs: 1-2 business days (NLe 10)
• Other Western Area: 2-4 business days (contact for pricing)
Delivery timelines are estimates and may vary due to weather, traffic, or high order volumes.
• Freetown Central: Same day to 1 business day (NLe 5)
• Freetown Outer/Suburbs: 1-2 business days (NLe 10)
• Other Western Area: 2-4 business days (contact for pricing)
Delivery timelines are estimates and may vary due to weather, traffic, or high order volumes.
Delivery fees are calculated based on your delivery zone:
• Freetown Central: NLe 5
• Freetown Outer: NLe 10
• Large/heavy items (furniture, equipment): Additional fees may apply
Free delivery is available on eligible orders over NLe 200 within Freetown Central.
• Freetown Central: NLe 5
• Freetown Outer: NLe 10
• Large/heavy items (furniture, equipment): Additional fees may apply
Free delivery is available on eligible orders over NLe 200 within Freetown Central.
Orders are processed within 1 business day of payment confirmation. Processing includes:
• Payment verification
• Stock confirmation
• Quality check
• Packaging
Orders placed after 4:00 PM are processed the next business day. Weekend orders are processed on Monday.
• Payment verification
• Stock confirmation
• Quality check
• Packaging
Orders placed after 4:00 PM are processed the next business day. Weekend orders are processed on Monday.
Our delivery team operates:
• Monday to Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday & Public Holidays: No deliveries
You will receive a notification when your order is out for delivery.
• Monday to Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday & Public Holidays: No deliveries
You will receive a notification when your order is out for delivery.
For furniture and salon equipment:
• Delivery is handled by our specialized team
• We offer basic installation/setup for salon equipment
• You will be contacted to schedule a delivery window
• Ensure the delivery area is accessible for large items
• Additional floors or difficult access may incur extra fees
• Delivery is handled by our specialized team
• We offer basic installation/setup for salon equipment
• You will be contacted to schedule a delivery window
• Ensure the delivery area is accessible for large items
• Additional floors or difficult access may incur extra fees
If delivery is unsuccessful:
• We will attempt delivery up to 2 times
• After 2 failed attempts, you will be contacted to reschedule
• Orders not collected within 7 days may be returned to store
• A redelivery fee may apply for subsequent attempts
• We will attempt delivery up to 2 times
• After 2 failed attempts, you will be contacted to reschedule
• Orders not collected within 7 days may be returned to store
• A redelivery fee may apply for subsequent attempts
Track your order status:
• Visit our Track Order page with your order number
• You'll receive SMS/email updates at each stage
• Contact us via WhatsApp for real-time updates
Tracking is available from the moment your order is dispatched.
• Visit our Track Order page with your order number
• You'll receive SMS/email updates at each stage
• Contact us via WhatsApp for real-time updates
Tracking is available from the moment your order is dispatched.
For delivery inquiries:
• WhatsApp: +232 33 071442
• Email: info@vincestore.com
• Phone: +232 33 071442
Our support team is available during business hours to help with delivery questions.
• WhatsApp: +232 33 071442
• Email: info@vincestore.com
• Phone: +232 33 071442
Our support team is available during business hours to help with delivery questions.